Privacy Policy

Online Privacy & Security

Johnson Woolen Mills (JWM) Privacy Policy is derived from policies and recommendations outlined by the Federal Trade Commission (FTC). The Goal of JWM is to meet all fair action practice principles namely, Notice/Awareness, Choice/Consent, Access/Participation, and Security/Integrity. Client privacy and security is an ongoing focus and concern for JWM staff. Our customers are a top priority, therefore JWM provides continuing and diligent efforts to ensure the very best secure online shopping experience. Our Privacy Policy may post periodic and unannounced changes, please review JWM policy occasionally.

Policy Update – Aug. 13, 2021

Collected Information

Upon registration and/or order placement a person’s identifiable information is collected, that information includes: first name, last name, shipping/billing addresses, credit card information (when ordering products only), phone number, email address, as well as a user name and password. Account information is stored securely. JWM never shares, sells, or trades any customer account information. Web analytics may also be tracked, items include: IP address, cookies, duration of stay, and frequency of visits. This information alerts and outlines ways for JWM to improve the consumer experience of our website. Information may also be used to identify specific products to specific markets. All information collected via analytics is non-identifiable information.

Use Of Identifiable Information

Identifiable information collected during the order or registration process is used to update order, shipping and other notifications to JWM customers and guests. We also provide our customers with occasional promotions and sale information via email and direct mail.

Information Security

Order transactions on JWM website are accomplished using encrypted or Secure Socket Layering (SSL) servers, which protect your information from misuse, alteration, loss, or access from other online users.

Information Access

Information collected on this site is available to only JWM management employees and it’s webmaster. Password protected access is given to individual customers regarding personal and account information.

JWM may disclose personal information if legally required to do so by operation of law, including disclosures responsive to warrants, subpoenas, or other governmental orders.

Linked Site Policies

JWM website may provide links to local businesses, services and areas of interest surrounding our headquarters in Johnson, Vermont. Please note; when you leave JWM website via a linked site, JWM site privacy and security policies are no longer applicable. JWM is not responsible for linked website privacy policies and guidelines and it is the responsibility of the visiting consumer to review posted policies.

California Privacy Rights

California Civil Code Section 1798.83 permits individual customers of JWM, with valid and current residency of California, to request information regarding our disclosure of personal information to third parties for the purpose of direct marketing. For more information or to make a request please contact us at

Comments & Questions

For comments and question regarding our policies or any other information you may require please contact us at